Legal

Legal terms and obligations applicable to SIMplifica in Chile. Here you will find how we protect your data, your rights as a consumer, and the service's terms of use.

Company name: SIMplifica
Address: 4545 Apoquindo Avenue, Las Condes, Santiago
Phone: +56 9 7834 1290
Email: womille.com@gmail.com

Consumer rights Data protection Warranties and returns

Legal documents and notices available for download

Terms of Service

Access to and use of the services offered through womille.com implies acceptance of these Terms. SIMplifica provides services for marketing mobile plans and electronic activations within Chilean regulations. We reserve the right to modify these terms, with notice on the site.

Services subject to availability and local technical conditions.
Offers and published prices are valid according to the date and express conditions at the time of purchase.
The user agrees to provide truthful and up-to-date information.

Consumer rights (Law 19.496)

SIMplifica complies with the Consumer Rights Protection Law (Law 19.496). Among the basic rights are:

Accurate, timely, and verifiable information about products and services.
Procedures for claims and handling of complaints within reasonable timeframes.
Right to a legal warranty for defects or non-compliance under the law.

To file a claim: send the documentation to womille.com@gmail.com or use the physical mailbox at our address.

Key deadlines

Initial response	48 business hours
Claim resolution	30 calendar days
Statutory warranty	90 days (by law)

Personal data protection (Law 19.628)

We comply with Law 19.628 on Privacy Protection. We process personal data only for contractual management, customer service, legal compliance and security. Data are kept only as long as necessary for those purposes and appropriate technical and organizational measures are implemented to protect them.

Legal basis: performance of contract and consent where applicable.
ARCO rights: access, rectification, deletion and objection. Requests to womille.com@gmail.com.
Transfers: only when necessary for the provision of the service or by legal obligation.

Data controller

Privacy Office

womille.com@gmail.com

Apoquindo Avenue 4545, Las Condes

Cookies and similar technologies

Our site uses first- and third-party cookies for essential functionalities, analytics and to improve the experience. You can manage your preferences from the cookie banner in the footer. See ourPrivacy Policyfor more details.

Types of cookies

Essential:necessary for the site to function.
Analytics:to measure performance and usage (anonymized).
Functional:for language and session preferences.

Warranties, changes and returns

Digital services and electronic activations have characteristics different from physical products. In case of technical failures attributable to SIMplifica, we offer repair or compensation as appropriate and in accordance with Law 19.496.

General conditions:

Service complaints: document and send evidence by email.
Deadline for activation claims: 30 days from detection.
Refunds apply only when applicable and after verification.

Status	Action
Technical failure	Investigation and resolution
Incorrect billing	Correction or refund
Information request	Response within 15 business days

Claims, jurisdiction and final provisions

For formal claims directed to SIMplifica, send the request with background information to womille.com@gmail.com or postal notification to our address. If you are not satisfied with the response, you may contact consumer protection agencies in Chile.

Jurisdiction: The parties submit to the ordinary courts of Santiago, Chile, unless mandatory law provides otherwise.

How do I request access to my data? — Write to womille.com@gmail.com with a copy of identification.
How long does it take to respond? — The maximum period is 30 days by law.
Who is responsible? — SIMplifica, represented to third parties by its stated address.

Documents and Useful Links

You can download or view:

Privacy Policy —privacy.html
Terms of Service (current version on the site)
Contact for complaints: womille.com@gmail.com

Updated: 2025. Any modification will be posted on this page.

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